Need help with something? Email me directly. I read every message and answer personally, usually within two business days.
Including these details in your first message will usually get you a fix in one reply instead of three:
Refunds for App Store purchases are handled by Apple, not by me — I have no ability to issue them. Visit reportaproblem.apple.com, sign in with your Apple Account, and select the purchase. If you were charged because a fault in one of my apps, tell me too so I can fix it.
On iPhone or iPad: Settings › [your name] › Subscriptions. On Mac: App Store › your name › Account Settings › Subscriptions. Cancelling stops future renewals; access continues until the end of the current period.
Open the app's settings and tap Restore Purchases, making sure you are signed in with the same Apple Account you bought with. If that fails, send me the receipt email from Apple and I will sort it out.
Your content is stored on your device. Where an app offers optional cloud sync, only the data needed for that feature is stored on the server, encrypted. Full detail is in the privacy policy.
For apps with accounts, use Settings › Account › Delete Account inside the app. You can also email me and I will delete it within 30 days. Deletion is permanent and cannot be reversed, so export anything you want to keep first.
AI features run on your own API key so you pay the provider directly at cost and your content never passes through my servers. Create a key in your provider's dashboard (for OpenAI, platform.openai.com/api-keys) and paste it into the app's settings. The key is stored in your device's Keychain, is never transmitted to me, and I have no way to read it or your prompts.
The most common causes are an expired or mistyped key, no billing set up on the provider account, or a spending limit reached. Check your provider's usage dashboard first. If the key works there but not in the app, write to me with the exact error text.
Try, in order: force-quit and reopen the app; restart the device; check the App Store for an update. If it persists, email me with your device model and OS version. Please do not delete the app before writing — reinstalling can discard local data that would otherwise be recoverable.
Yes, please ask. Feature requests genuinely shape what I build next. Describing the problem you are trying to solve is more useful to me than describing the solution you have in mind.
Email manuelrinaldi86@gmail.com with "Security" in the subject line. Please give me a reasonable window to fix the issue before disclosing it publicly. I will acknowledge within 72 hours.
I am an independent developer, not a support desk. Most messages get a reply within two business days; occasionally it takes longer during weekends and holidays. If you have not heard back in five business days, please resend — the message may have been caught by a spam filter.
See the privacy policy for how data is handled across all of my apps.